Terms and Conditions

There is a minumum order charge of £30.00 for rosettes printed with society name. V.A.T. must be added to the total at the current rate of 17.5%.

Payments

All orders must be paid in full before despatch unless prior arrangements have been made, in which case orders must be paid within 7 days of receipt of goods.

If you have any problems calculating prices please do not hesitate to ring us on 0191 3711591.

Ordering Your Rosettes

Please try to give us as much time as possible (3-4 weeks notice of your show).

A surcharge may apply if given less than 2 weeks during busy periods.

Also when ordering please:

Write Clearly
Be specific with designs choice
State colours And quantities
Always Give us your contact details incl. Phone numbers.

We from time to time have to substitute colours, designs etc. but we will only do this if absolutely necessary. The colour chart on the website is merely a guide and colours can look different on different monitors.

You can order via Email, Website, fax or post. Contact Details

Tel: 0191 3711592
Fax: 0191 3711831

E-mail: sales@richardson-designs.com
Web: www.richardson-designs.com

Online Payment

We accept most types of credit card online. This is via our secure SSL encrypted website.

Payment will be made before the order will commence. Should non payment arise any outstanding amount will be charged interest daily at 4% above Barclay Bank PLC base rate.

Security

To prevent fraud your credit card details are sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask you credit card company for details on the level of protection they offer.

Receipts

We will dispatch printed confirmation of your order to the delivery address.

Complaints

Richardson Designs want you to be happy with the service offerred. If anything is not to your satisfaction please email sales@richardson-designs.com. Our complaints handling procedure aims to be:
1. fair
2. confidential
3. effective in resolving the issue
4. easy to use
5. speedy
6. informative
7. checked - to make sure that it is working well and getting better
In addition, we endeavour to respond to all complaints within 2 working days.

Additional Terms

No credit facility is offered.

Title of the goods does not pass to the Customer until payment is received in full.

No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing.

If any condition in this agreement is found invalid or unenforceable it shall be deemed separate to the rest of the agreement and shall not affect the validity or enforceability of the rest of the terms.

These terms and conditions and agreements herein entered into shall be governed by and construed in accordance with the laws of England and the parties submit any proceedings to the exclusive jurisdiction of the English courts.

Images

All images featured on our website are as representative of our product range as possible. Please be aware that due to the varied settings of individual computers and monitors, colours etc may vary slightly from actual products offered.

International Orders

The shopping facilities offered on this site are intended for UK customers only and prices are quoted in UK pounds sterling only. Any online "purchases" made by non UK mainland customers are treated as enquiries only until confirmed and are subject to different handling costs and terms which will be supplied to the Customer for acceptance.

Any out of area delivery surcharges are also applied again in the event of a non delivery, customer return or cancellation after the goods have been dispatched. Cancellations before the goods are dispatched are treated as for UK customers.

Orders shipped outside the European Union are exclusive of sales tax/vat and it is the responsibility of the customer to deal with any customs and taxation requirements.